Re: "Beat the Bots" is a waste - don't bother
I understand that they're not going to take the time to let you pick your exact seat, and say whether you want to be on an aisle or whatever. They have to keep things moving--similar to when the TM sale will happen. It sounds like before your friend paid, she knew that she was getting pit tickets, or she knew she could have a seat in level 1. And if those weren't available she could have left with no ticket. That's different from saying she had to hand over her credit card then find out that she paid for nosebleed tickets. I know some people have trouble standing up for themselves though.