Question Dublin gig accessibility disability MS

My partner has MS and is thrilled we have tickets for the August. I contacted MCD about accessibility arrangements but have not had a reply.
We had to cancel going to Slane just after he was diagnosed - Does anyone have any ideas? Know who to contact?
Thanks

(PS: He is not a wheelchair user but can only walk a very limited distance; I tried the RDS but they referred me to MCD)
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