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  #601  
Old December 14th 2018, 06:15 PM
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Default Re: Europe 2019

Quote:
Originally Posted by aprilshack View Post
Positive thoughts! We will have a great time regardless! Gin talking...ask me again in the morning!
Haha I don't drink so I'm still angry and annoyed
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  #602  
Old December 14th 2018, 06:16 PM
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Default Re: Europe 2019

Quote:
Originally Posted by aprilshack View Post
Positive thoughts! We will have a great time regardless! Gin talking...ask me again in the morning!
Im still at work.....I need drinks badly!!

needless to say I didnt go back to sleep after "vouchergate' this morning so Im operating on 3 hours sleep
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  #603  
Old December 14th 2018, 06:17 PM
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Default Re: Europe 2019

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Originally Posted by wol View Post
Haha I don't drink so I'm still angry and annoyed

You need to start! Lemon drizzle cake gin & 7up. It's the mutts nuts!
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  #604  
Old December 14th 2018, 06:19 PM
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Default Re: Europe 2019

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Originally Posted by aprilshack View Post
You need to start! Lemon drizzle cake gin & 7up. It's the mutts nuts!
I think this bloody band will eventually drive me to drinking!
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  #605  
Old December 14th 2018, 06:23 PM
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Default Re: Europe 2019

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Originally Posted by wol View Post
I think this bloody band will eventually drive me to drinking!

Started already! Very rarely drink at home!
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Pula,Croatia x2, 2019
London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
O2 Arena,London,2017
Nos Alive Festival,Lisbon,2017
Accor Arena,Paris,France,2017
Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl,2015
Milton Keynes National Bowl,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
Sound City Players, London,2013
Leeds Fest,2012
Milton Keynes,2011
Wembley Stadium,2008
Manchester City Stadium,2008

Last edited by aprilshack : December 14th 2018 at 06:47 PM.
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  #606  
Old December 14th 2018, 06:25 PM
Becks12 Becks12 is offline
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Default Re: Europe 2019

Quote:
Originally Posted by aprilshack View Post
Check your bank account. People have been complaining they have been charged but have no tix.


Most frustrating ticket sale ever. We ALL had tix in baskets at one point. Pity they can't invest in better servers to cope with demand.
I was charged.... Even got a booking reference on an email from the payment company. Eventim have said the order didn't go through though and no, I haven't got any tickets.
They're going to refund me.
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Last edited by Becks12 : December 14th 2018 at 06:29 PM.
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  #607  
Old December 14th 2018, 06:32 PM
Becks12 Becks12 is offline
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Default Re: Europe 2019

Quote:
Originally Posted by Poppy4580 View Post
Here is the reply I just got from Eventim to my email -

Good evening Sarah,

We would like to apologize for the technical difficulties during the buying process for Foo Fighters. The reason for the difficulties is the payment gateway processor PBZ MyCheckOut (which is not in the Eventim technical domain).

The eventim.hr website has been and still is active, and the aforementioned difficulties are not caused by the Eventim system.

Due to the high demand, there are no tickets left.

Best regards,



In other words....we dont give a fuck
That's almost the same email I got:

"Unfortunately the order was not successful. There were difficulties is the payment gateway processor PBZ MyCheckOut on a global scale (which is not in the Eventim technical domain).



We apologize for the inconvenience. We will issue a refund and send you the confirmation of it."

It's your website and it fucked up. Own it, don't pass the buck. Hmm
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PULA June 18 & 19
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James Corden, June 18
Download Paris, June 18
O2, Sept 17
Lollapalloza Berlin, Sept 2017
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Glastonbury 2017
Paris, Nov, 20 15
Berlin, Nov, 2015
Milton Keynes 5 & 6 Sept, 2015
Glastonbury 2015
Wembley, 20th June 2015
Invictus Closing Concert, London, Sep 2014
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  #608  
Old December 14th 2018, 06:44 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
I was charged.... Even got a booking reference on an email from the payment company. Eventim have said the order didn't go through though and no, I haven't got any tickets.
They're going to refund me.
That's so much bullshit.

If you have an order number and payment was taken then you should have a ticket. You had to click the box thing to say you agreed the transaction so by the same token ticket agents have to honor the transaction.
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  #609  
Old December 14th 2018, 06:49 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
I was charged.... Even got a booking reference on an email from the payment company. Eventim have said the order didn't go through though and no, I haven't got any tickets.
They're going to refund me.

That is bang out of order!
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London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
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Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl,2015
Milton Keynes National Bowl,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
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  #610  
Old December 14th 2018, 06:57 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
I was charged.... Even got a booking reference on an email from the payment company. Eventim have said the order didn't go through though and no, I haven't got any tickets.
They're going to refund me.
What the actual fuck?!

It was a complete mess this morning. I had 4 standing in my cart straight away, you all know the rest...
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  #611  
Old December 14th 2018, 07:11 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
I was charged.... Even got a booking reference on an email from the payment company. Eventim have said the order didn't go through though and no, I haven't got any tickets.
They're going to refund me.
What the fuck?
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  #612  
Old December 14th 2018, 07:37 PM
Becks12 Becks12 is offline
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Default Re: Europe 2019

The confirmation email was from PBZ not eventim, it said it wasn't a ticket so I wasn't very optimistic. Although it does say "eventim" on my credit card bill. Would have been nice if they had honoured it.

"Dear customer,

thank you for using PBZ Card MyCheckOut internet payment system.

Your transaction with order details:

Merchant name: EVENTIM
Date: 14.12.2018
Order Number: 86779601
Amount: 485.00
Card Type: MASTERCARD

is successfully AUTHORIZED.

*********************************** ****** This e-mail is NOT a ticket ******* ***********************************

This e-mail is your bank transfer receipt. "
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PULA June 18 & 19
London 22 & 23 June 18
James Corden, June 18
Download Paris, June 18
O2, Sept 17
Lollapalloza Berlin, Sept 2017
NOS Alive, July 2017
Glastonbury 2017
Paris, Nov, 20 15
Berlin, Nov, 2015
Milton Keynes 5 & 6 Sept, 2015
Glastonbury 2015
Wembley, 20th June 2015
Invictus Closing Concert, London, Sep 2014
Milton Keynes, July 2011
Wembley, June 2008
Reading, August 29th, 1998
Glastonbury June, 26th, 1998
Ozzfest, June 20th,1998
Shepherds Bush, Dec 13th, 1997
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  #613  
Old December 14th 2018, 07:40 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
The confirmation email was from PBZ not eventim, it said it wasn't a ticket so I wasn't very optimistic. Although it does say "eventim" on my credit card bill. Would have been nice if they had honoured it.

"Dear customer,

thank you for using PBZ Card MyCheckOut internet payment system.

Your transaction with order details:

Merchant name: EVENTIM
Date: 14.12.2018
Order Number: 86779601
Amount: 485.00
Card Type: MASTERCARD

is successfully AUTHORIZED.

*********************************** ****** This e-mail is NOT a ticket ******* ***********************************

This e-mail is your bank transfer receipt. "

Bastards!
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Pula,Croatia x2, 2019
London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
O2 Arena,London,2017
Nos Alive Festival,Lisbon,2017
Accor Arena,Paris,France,2017
Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl,2015
Milton Keynes National Bowl,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
Sound City Players, London,2013
Leeds Fest,2012
Milton Keynes,2011
Wembley Stadium,2008
Manchester City Stadium,2008
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  #614  
Old December 14th 2018, 07:44 PM
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Poppy4580 Poppy4580 is offline
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
The confirmation email was from PBZ not eventim, it said it wasn't a ticket so I wasn't very optimistic. Although it does say "eventim" on my credit card bill. Would have been nice if they had honoured it.

"Dear customer,

thank you for using PBZ Card MyCheckOut internet payment system.

Your transaction with order details:

Merchant name: EVENTIM
Date: 14.12.2018
Order Number: 86779601
Amount: 485.00
Card Type: MASTERCARD

is successfully AUTHORIZED.

*********************************** ****** This e-mail is NOT a ticket ******* ***********************************

This e-mail is your bank transfer receipt. "
That is a receipt showing your payment for goods which has been authorized and acknowledged. The funds were taken from your bank account.

You should fight this - you have paid and been charged for a ticket. There is no basis for them to refund your ticket.


The reason it says not a ticket is to refer you to the fact that this is a receipt and cannot be used to gain entry to the event. That is standard for all receipts of this nature.
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  #615  
Old December 14th 2018, 07:46 PM
Becks12 Becks12 is offline
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Default Re: Europe 2019

This is what they said
"Good evening Rebecca,



Unfortunately the order was not successful. There were difficulties is the payment gateway processor PBZ MyCheckOut on a global scale (which is not in the Eventim technical domain).



We apologize for the inconvenience. We will issue a refund and send you the confirmation of it.



Best regards,


Blah blah blah. It's been pointed out that after I paid (and got a blank screen...) I went back to try and pay again and the ticket wasn't in my basket anymore and it was way off timing out as they'd just gone on sale (was 9.08)

If I'm feeling fiesty on Monday I might kick off at them but can't see it getting anywhere. I do have a ticket to the following day so it's not the end of the world.... Still. Annoying.
__________________

PULA June 18 & 19
London 22 & 23 June 18
James Corden, June 18
Download Paris, June 18
O2, Sept 17
Lollapalloza Berlin, Sept 2017
NOS Alive, July 2017
Glastonbury 2017
Paris, Nov, 20 15
Berlin, Nov, 2015
Milton Keynes 5 & 6 Sept, 2015
Glastonbury 2015
Wembley, 20th June 2015
Invictus Closing Concert, London, Sep 2014
Milton Keynes, July 2011
Wembley, June 2008
Reading, August 29th, 1998
Glastonbury June, 26th, 1998
Ozzfest, June 20th,1998
Shepherds Bush, Dec 13th, 1997
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  #616  
Old December 14th 2018, 07:49 PM
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Default Re: Europe 2019

Quote:
Originally Posted by Becks12 View Post
This is what they said
"Good evening Rebecca,



Unfortunately the order was not successful. There were difficulties is the payment gateway processor PBZ MyCheckOut on a global scale (which is not in the Eventim technical domain).



We apologize for the inconvenience. We will issue a refund and send you the confirmation of it.



Best regards,


Blah blah blah. It's been pointed out that after I paid (and got a blank screen...) I went back to try and pay again and the ticket wasn't in my basket anymore and it was way off timing out as they'd just gone on sale (was 9.08)

If I'm feeling fiesty on Monday I might kick off at them but can't see it getting anywhere. I do have a ticket to the following day so it's not the end of the world.... Still. Annoying.

Kick off. You won't be any worse off! It shouldn't of gone that far if there wasn't a ticket!
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Pula,Croatia x2, 2019
London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
O2 Arena,London,2017
Nos Alive Festival,Lisbon,2017
Accor Arena,Paris,France,2017
Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl,2015
Milton Keynes National Bowl,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
Sound City Players, London,2013
Leeds Fest,2012
Milton Keynes,2011
Wembley Stadium,2008
Manchester City Stadium,2008
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  #617  
Old December 14th 2018, 07:54 PM
Becks12 Becks12 is offline
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Default Re: Europe 2019

Quote:
Originally Posted by aprilshack View Post
Kick off. You won't be any worse off! It shouldn't of gone that far if there wasn't a ticket!
They probably saw a UK address and cancelled the ticket, looks like only locals got these ones!

But yeah I should. I'll have a quick look to see if Croatia has any laws on online selling and stuff. Doubt it'll get anywhere but worth a shot.
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PULA June 18 & 19
London 22 & 23 June 18
James Corden, June 18
Download Paris, June 18
O2, Sept 17
Lollapalloza Berlin, Sept 2017
NOS Alive, July 2017
Glastonbury 2017
Paris, Nov, 20 15
Berlin, Nov, 2015
Milton Keynes 5 & 6 Sept, 2015
Glastonbury 2015
Wembley, 20th June 2015
Invictus Closing Concert, London, Sep 2014
Milton Keynes, July 2011
Wembley, June 2008
Reading, August 29th, 1998
Glastonbury June, 26th, 1998
Ozzfest, June 20th,1998
Shepherds Bush, Dec 13th, 1997
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  #618  
Old December 14th 2018, 07:54 PM
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Poppy4580 Poppy4580 is offline
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Default Re: Europe 2019

I cannot see what basis they have for refunding you.

You bought tickets from the authorized seller.

Tickets were available for purchase.

The money was taken from your account by the relevant parties.

You have an order number confirming, authorizing and acknowledging the transaction by the relevant parties.

The event has not been cancelled.

You have not cancelled the transaction.

YOU SHOULD HAVE A TICKET.

Ask them what legal basis they have for refunding your purchase.
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  #619  
Old December 14th 2018, 08:04 PM
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Poppy4580 Poppy4580 is offline
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Default Re: Europe 2019

From the Eventim website....

"Tickets purchased through the webshop can be paid by credit card or advance payment option. Event partners in ticket sales reserve the right to apply their own billing methods. Each ticket becomes valid after the full payment."

You made full payment therefore the ticket is valid
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  #620  
Old December 14th 2018, 08:07 PM
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Poppy4580 Poppy4580 is offline
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Default Re: Europe 2019

Also from their website...

"All online ticket orders are mandatory and can not be canceled or changed. To order online, follow the steps below:
Step 1 - Selecting Events and Tickets to the Price Category;
Step 2 - Dialing the Delivery Mode;
Step 3 - Dialing the payment method and entering personal data;
step 4 - overview of all data, last control, acceptance of the general conditions and forwarding of the order;
step 5 - Order confirmation by Eventim."

You complied and had acknowledgement of all of the above. They cannot cancel or refund your ticket.
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