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  #1  
Old April 11th 2012, 10:00 AM
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Default Orders from UK store

Hi Everyone,

I placed an order on the 15th March from the UK store to be sent to Aus. It was apparently sent the same day. I've yet to receive the items and am wondering if anyone else has had problems with deliveries from there?

I emailed them, but haven't had a reply yet.

Anyone with any info? I'd really appreciate it.

Thanks,

-Grohlkins
  #2  
Old April 11th 2012, 01:22 PM
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Default Re: Orders from UK store

I've ordered from them twice, and their delivery has been pretty slow. The last one was because of the delay in them sending it out, rather than it being slow in the post.
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  #3  
Old April 12th 2012, 02:40 AM
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Default Re: Orders from UK store

When did you email them?
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  #4  
Old April 14th 2012, 06:59 AM
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Default Re: Orders from UK store

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Originally Posted by Jill View Post
When did you email them?
Thanks guys, Jill I emailed 5 days ago and no reply. I've contacted them on facebook and twitter today so hopefully I will get a response there after the weekend.

It said order was shipped on the 15th March, so if it was a backorder you'd think they'd not have marked it sent.

Very strange, and I'm worried especially as they didn't write back to my email.

Thanks.

-Grohlkins
  #5  
Old April 14th 2012, 11:08 AM
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Default Re: Orders from UK store

I ordered there and got no confirmation for days. I emailed them and got no response. About two weeks later they sent me a message, finally. They were closed for holidays. Maybe it's the same with you (Easter)?
  #6  
Old April 14th 2012, 11:21 AM
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Default Re: Orders from UK store

Quote:
Originally Posted by Nano75 View Post
I ordered there and got no confirmation for days. I emailed them and got no response. About two weeks later they sent me a message, finally. They were closed for holidays. Maybe it's the same with you (Easter)?
Gee I sure hope so, fingers crossed :-) Although my order stated shipped already, I hope it was a stuff up on their end and can be fixed, and not a lost in post thing or I will be shattered :-/

Thanks Nano :-)
  #7  
Old April 14th 2012, 08:52 PM
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Default Re: Orders from UK store

Crossing my fingers for you. :-)
  #8  
Old April 15th 2012, 12:36 AM
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Crossing my fingers for you. :-)
Thanks, will let you guys and gals know what happens :-)
  #9  
Old April 15th 2012, 05:53 AM
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Default Re: Orders from UK store

I will get involved if you don't hear from someone over the next week.
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  #10  
Old April 15th 2012, 08:15 AM
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Default Re: Orders from UK store

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I will get involved if you don't hear from someone over the next week.
Ha, Jill you're amazing, but fingers crossed that you won't need to do anything. Cheers for that though.
  #11  
Old April 16th 2012, 08:51 PM
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Default Re: Orders from UK store

Hiya,

They've emailed me back, they've sent to correct address and are going to check returns for me and let me know if it's come back to them.

Hopefully it was just a postal delay or customs or something like that.

Will let you all know.

Thanks.
  #12  
Old April 19th 2012, 08:58 AM
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Default Re: Orders from UK store

Hi All,

Have come to the conclusion that either Customs held the shirts, or Australia Post temporarily misplaced the shirts. They arrived today.

I've been emailing Firebrand "Back & Forth" this week, and they've been really helpful, checking returns for me etc.

Thanks everyone! Problem is now officially sorted, case closed hehe.

:-)
  #13  
Old April 19th 2012, 07:45 PM
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Default Re: Orders from UK store

That's great, what a relief, huh? Enjoy the stuff!
  #14  
Old April 19th 2012, 08:13 PM
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That's great, what a relief, huh? Enjoy the stuff!
Thank you, going to show off one of the shirts at work today haha!
  #15  
Old April 19th 2012, 10:24 PM
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Default Re: Orders from UK store

I love happy endings!
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