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  #21  
Old November 16th 2015, 12:42 PM
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Default Re: Lyon - Halle Tony Garnier

Quote:
Originally Posted by jonathanbear06 View Post
My wife's friend contacted,they were at the front by the stage,so survived,but obviously very distressed,thanks for your comments all
It must be such a relief
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  #22  
Old November 16th 2015, 01:13 PM
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Quote:
Originally Posted by jonathanbear06 View Post
My wife's friend contacted,they were at the front by the stage,so survived,but obviously very distressed,thanks for your comments all
Great news! 👍🏻
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  #23  
Old November 20th 2015, 03:47 PM
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Default Re: Lyon - Halle Tony Garnier

Has anyone heard anything reg refunds for Lyon?

I haven't heard anything despite 2 emails to Ticketmaster.fr
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  #24  
Old November 20th 2015, 05:30 PM
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Default Re: Lyon - Halle Tony Garnier

I would think they are pretty busy dealing with hundreds of queries.

Either that, or trying to deal with the fact that 130 people lost their lives less than a week ago
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  #25  
Old November 24th 2015, 11:59 AM
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Default Re: Lyon - Halle Tony Garnier

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Originally Posted by asok80 View Post
Has anyone heard anything reg refunds for Lyon?

I haven't heard anything despite 2 emails to Ticketmaster.fr
I got mine through FNAC and apparently we only have until 5th Dec to get in touch with them. I have tried to email them directly - both addresses bounced back - and also called them but was in a queue then got cut off. Not sure if they are going to credit them back automatically but be aware that you might need to do it a bit sharpish.
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  #26  
Old November 24th 2015, 12:43 PM
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Default Re: Lyon - Halle Tony Garnier

Hi,

here is the procedure:http://www.accorhotelsarena.com/en/c...ters-cancelled

If you live in france and bought paper ticket (as opposed to tickets) you can also go to the shop you got them from, with the same credit card and get a refund.
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  #27  
Old December 1st 2015, 08:12 PM
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Default Re: Lyon - Halle Tony Garnier

Thanks Nicode. I tried them but they said I need to go to FNAC direct. Tried to call several times, but either cut off or on hold for ages. Emails bouncing back, no reply on Facebook. Has anyone else actually received a refund for Lyon yet? I sent them a letter this week but to be honest their customer service is shite.
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  #28  
Old December 1st 2015, 08:17 PM
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Default Re: Lyon - Halle Tony Garnier

Quote:
Originally Posted by Hornet View Post
Thanks Nicode. I tried them but they said I need to go to FNAC direct. Tried to call several times, but either cut off or on hold for ages. Emails bouncing back, no reply on Facebook. Has anyone else actually received a refund for Lyon yet? I sent them a letter this week but to be honest their customer service is shite.
Twitter?
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  #29  
Old December 5th 2015, 08:10 PM
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Default Re: Lyon - Halle Tony Garnier

been still waiting as well, Tried to contact FNAC, but did not get replies.
Will be waiting until wendesday(don't have the time before),so i have to find
a contact number (E Mails don't work).
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  #30  
Old December 5th 2015, 08:28 PM
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Default Re: Lyon - Halle Tony Garnier

Quote:
Originally Posted by sr-71 View Post
been still waiting as well, Tried to contact FNAC, but did not get replies.
Will be waiting until wendesday(don't have the time before),so i have to find
a contact number (E Mails don't work).
So these tix you bought, did you get them at a FNAC store or online? If online, wouldn't you get a refund automatically since there aren't replacement dates?
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London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
O2 Arena,London,2017
Nos Alive Festival,Lisbon,2017
Accor Arena,Paris,France,2017
Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl,2015
Milton Keynes National Bowl,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
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Leeds Fest,2012
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  #31  
Old December 6th 2015, 04:36 PM
sr-71 sr-71 is offline
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Default Re: Lyon - Halle Tony Garnier

I got E Tickets for this show, so a in case of a cancellation you don't have to return the tickets.
That's the standard procedure, but until now, a did not received a cent.
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  #32  
Old December 7th 2015, 05:58 PM
sr-71 sr-71 is offline
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Default Re: Lyon - Halle Tony Garnier

Today i received an email from FNAC, the refund will take a few weeks:

Hello,

Did you buy the tickets from Fnac.com ? If yes, youíll have in some weeks the refund for your two tickets. The terror attacks are the cause of a lot of refunds, thatís why it can be longer than normally.

If you didnít buy the tickets on Fnac.com, you need to contact the saler to have more informations.
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  #33  
Old December 8th 2015, 04:46 PM
jonathanbear06 jonathanbear06 is offline
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Default Re: Lyon - Halle Tony Garnier

Hi
I received my refund and contacted them via direct message on Twitter, go to google type in English to French translation put in your order number and explanation (where is my refund?) copy French translation,go to Twitter type 'fnac spectacles' in search,Find it send direct message and paste the French translation,they responded in a few hours and I got my refund a few days later
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  #34  
Old December 8th 2015, 06:28 PM
fonzolvera fonzolvera is offline
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Default Re: Lyon - Halle Tony Garnier

Got my refund today.
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  #35  
Old December 9th 2015, 10:52 AM
sr-71 sr-71 is offline
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Default Re: Lyon - Halle Tony Garnier

received my refund yesterday
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