Go Back   Foo Fighters Postboard > Foo Fighters Discussion > General Foo Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #281  
Old October 26th 2017, 06:23 PM
MattYoung1's Avatar
MattYoung1 MattYoung1 is offline
I'm a page torn from a broken spine
 
Join Date: Sep 2015
Location: Michigan
Posts: 95
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by FooZealand View Post
Well they HAVE to fix that if you want it fixed... though having one blank might be pretty special too in the long run
I thought the same thing. My son is happy with it. Has it packed to stay the night at his grandparents this weekend. It was supposed to have his name on it.
As long as I have waited for my record and the rest of the stuff, Iím afraid if I send the bag back, it will be a year before I see it.
Reply With Quote
  #282  
Old October 29th 2017, 11:38 PM
matineeidyll's Avatar
matineeidyll matineeidyll is offline
Ready on your mark
 
Join Date: Sep 2011
Location: Newcastle, Australia
Posts: 1,444
Default Re: Deluxe C&G Package Arrivals

My bag finally figured out where I live No complaints quality-wise, generous with all its compartments, and something I know i'll use for the tour, overnight trips and whatnot. When all's said and done, it was worth forking over the extra $$ for the deluxe bundle, even if getting every item was a clusterfuck. The only item i'd say wasn't worth including was the nesting dolls, which were hit-and-miss as far as quality goes.
__________________
Adelaide / Sydney, 2011
Brisbane / Sydney / Adelaide, 2015
Gold Coast, 2015 (Chevy Metal)
Philadelphia, 2016 (Chevy Metal)
Sydney, 2017 (Chevy Metal)
Adelaide / Brisbane / Sydney, 2018

FooFightersLive.com

Last edited by matineeidyll : October 29th 2017 at 11:43 PM.
Reply With Quote
  #283  
Old November 4th 2017, 07:26 AM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

I ordered the vinyl bundle (UK store) that I received a few weeks ago (nice bag btw).

Then, I ordered another one (cd bundle without the bag) still at the UK store on October 2nd and still nothing (I emailed them two weeks ago and I got no answer).
Reply With Quote
  #284  
Old November 4th 2017, 07:47 PM
mischief's Avatar
mischief mischief is offline
I'll Stick Around
 
Join Date: Apr 2014
Location: berkshire
Posts: 148
Default Re: Deluxe C&G Package Arrivals

A friend ordered her album when she brought her London tickets in the general sale and not received the album yet does anybody else know if they should have received it by now
Reply With Quote
  #285  
Old November 5th 2017, 11:28 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Hub. View Post
I ordered the vinyl bundle (UK store) that I received a few weeks ago (nice bag btw).

Then, I ordered another one (cd bundle without the bag) still at the UK store on October 2nd and still nothing (I emailed them two weeks ago and I got no answer).

Send them a follow up email. If you haven't had a reply in 5 days then email Jill
http://forum.foofighters.com/member.php?u=167
Give her the details - order number and date etc and she will step in for you. But try one more time just to give them the benefit of the doubt that your first email went astray
Reply With Quote
  #286  
Old November 5th 2017, 11:30 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by mischief View Post
A friend ordered her album when she brought her London tickets in the general sale and not received the album yet does anybody else know if they should have received it by now
Dont know about there but here in NZ I ordered a copy of the CD through ticketmaster qith my tickets. If that's the kind of thing you mean, then it was processed by Sony directly after being passed by Ticketmaster and it took the best part of 7 weeks
Reply With Quote
  #287  
Old November 7th 2017, 05:55 AM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by FooZealand View Post
Send them a follow up email. If you haven't had a reply in 5 days then email Jill
http://forum.foofighters.com/member.php?u=167
Give her the details - order number and date etc and she will step in for you. But try one more time just to give them the benefit of the doubt that your first email went astray
Thanks FooZealand. I'll do that.

EDIT: Follow up email sent this morning. ;-)

Last edited by Hub. : November 7th 2017 at 05:07 PM.
Reply With Quote
  #288  
Old November 14th 2017, 06:02 AM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

Well! I guess I'll have to email Jill.

They received my message and opened it one week ago and still no answer.
Reply With Quote
  #289  
Old November 15th 2017, 08:51 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Hub. View Post
Well! I guess I'll have to email Jill.

They received my message and opened it one week ago and still no answer.
Yes - send her an email with the order details and what contact attempts you have made about it. That's definitely not good enough.

It really is incredibly disappointing just how bad the overall level of service has been shown to be in many cases.

I ranked the most recent versions of the store in one of my emails to Jill (and let's just say that she um... didn't disagree).

Sam Merch 9/10
Firebrand 7/10
Live Nation 3/10
Reply With Quote
  #290  
Old November 17th 2017, 11:05 PM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

I don't know if Jill has something to do with it (I'll email her to thank her), but I've just received a shipping confirmation from LN.

Thanks for the help, FooZealand.
Reply With Quote
  #291  
Old November 19th 2017, 11:35 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Hub. View Post
I don't know if Jill has something to do with it (I'll email her to thank her), but I've just received a shipping confirmation from LN.

Thanks for the help, FooZealand.
You're welcome (for what help it was) - and it could just be coincidence - but prob not

Jill is really awesome at just quietly doing this stuff in the background. What's equally important now is that management and LN keep getting hit when they screw up. It's the only way things might either really get better - or the band perhaps finally say it's not good enough.

There will be a contract period too no doubt, so they could be tied in to a year or something before they could just not renew if it was bad enough. One thing we can say is that management do know a good number of people have not been happy.
Reply With Quote
  #292  
Old November 20th 2017, 10:40 AM
aprilshack's Avatar
aprilshack aprilshack is offline
Fooper!
 
Join Date: Jun 2008
Location: Merseyside, uk.
Posts: 10,432
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by FooZealand View Post
You're welcome (for what help it was) - and it could just be coincidence - but prob not

Jill is really awesome at just quietly doing this stuff in the background. What's equally important now is that management and LN keep getting hit when they screw up. It's the only way things might either really get better - or the band perhaps finally say it's not good enough.

There will be a contract period too no doubt, so they could be tied in to a year or something before they could just not renew if it was bad enough. One thing we can say is that management do know a good number of people have not been happy.
My DG tea towel is over due but without having to email a complaint I received an email apologising and saying they expect it in two weeks. Maybe they are starting to listen? Itís not hard s to send an email when something is going to be late.
__________________
Leeds & Reading, 2019
Pula,Croatia x2, 2019
London Stadium x2, 2018
Etihad Stadium,Manchester 2018
Sportpaleis Arena,Antwerp,2018
O2 Arena,London,2017
Nos Alive Festival,Lisbon,2017
Accor Arena,Paris,France,2017
Cheese & Grain,Frome,2017
Krakow Tauron Arena,2015
Milton Keynes National Bowl x2,2015
Lancashire CCC Ground,2015
Invictus Closing Concert,2014
Sound City Players, London,2013
Leeds Fest,2012
Milton Keynes,2011
Wembley Stadium,2008
Manchester City Stadium,2008
Reply With Quote
  #293  
Old November 21st 2017, 05:58 PM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

Are LN f***ing kidding me? I've just received an envelop with a cd and the temporary tattoos.

http://hpics.li/0934181

http://hpics.li/ec3ff85

£59.99 + the shipping fees (£9.68 ): total £69.67 for a cd and tattoos.

Are they serious? :

Last edited by Hub. : November 21st 2017 at 06:08 PM.
Reply With Quote
  #294  
Old November 21st 2017, 10:18 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Hub. View Post
Are LN f***ing kidding me? I've just received an envelop with a cd and the temporary tattoos.

http://hpics.li/0934181

http://hpics.li/ec3ff85

£59.99 + the shipping fees (£9.68 ): total £69.67 for a cd and tattoos.

Are they serious? :

That is beyond awful. I make it you're missing socks, the t-shirt, passport holder and the coins?

Time to email Jill again with the image. She will get some response as to what the hell is going on. Here's what will prob happen: They will say its a genuine mistake or that they are waiting on the rest. This will come from her and not from them (they will never admit their error direct to you, nor the hope that you will just give up lol). Eventually you will either get your items or possibly get a refund. They wont advise you of anything about either possible end result now - you are a problem and they do not communicate with problem people they are just unnecessary.

My actual advice is that you take your order details - your payment details, your emails and the very photo you just showed us - you print them all out and you go see your Bank and demand a credit card reversal for the full transaction be at least initiated for merchant response. Both VISA and MC will honour a charge-back where you can prove you are not sent what a merchant sells you and they are not responding to contact.

If enough people did this - these shittiest of companies would either get things right or go out of business. Of course LN are huge so thats unlikely, but the card companies have policies on this stuff - its in their terms and if THEY dont uphold them THEY can be taken to court, so when pushed they very quickly refund, because they just instantly charge it back to the merchant.

Since my fiasco I bought some coins from the US store simply because at $5 each I could live with $20 being at risk.

I wanted to buy some tea towels, would have bought US posters, no doubt there will be other stuff too - but while I'm not pulling out of collecting, I no longer have any desire to deal with LN unless I absolutely have to. And honestly I've come to realise that almost nothing is going to be worth it unless it was another signed special edition (like the WL sets) or something equally important.

I hate saying it but I seriously hope this crappy service impacts the bands future sales enough for them to realise that LN just are not worth being associated with - whatever the kickbacks are in gigs etc.
Reply With Quote
  #295  
Old November 22nd 2017, 03:50 AM
Hub.'s Avatar
Hub. Hub. is offline
Have you found your way around
 
Join Date: Jun 2011
Location: Poitiers (France)
Posts: 1,217
Default Re: Deluxe C&G Package Arrivals

Thanks FooZealand.

I've emailed Jill and attached both pictures and the original invoice. I hope it'll be enough to make LN react.

Otherwise, I'll see with my bank.
Reply With Quote
  #296  
Old November 22nd 2017, 09:40 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Hub. View Post
Thanks FooZealand.

I've emailed Jill and attached both pictures and the original invoice. I hope it'll be enough to make LN react.

Otherwise, I'll see with my bank.
It sucks - and inside 12 hours of me saying all that there's a limited edition equals snow globe that I just can't resist...

So I'll buy a lottery ticket this week as well - feel like I'm playing Russian roulette with four bullets in the chamber
Reply With Quote
  #297  
Old November 22nd 2017, 10:40 PM
vyzyl vyzyl is offline
Visiting is pretty...
 
Join Date: Nov 2014
Posts: 48
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by FooZealand View Post
It sucks - and inside 12 hours of me saying all that there's a limited edition equals snow globe that I just can't resist...

So I'll buy a lottery ticket this week as well - feel like I'm playing Russian roulette with four bullets in the chamber
The snow globe and the beer cans made me pull the trigger
__________________
28/5/17 BottleRock Napa Valley, CA
28/10/17 Voodoo Fest New Orleans, LA
Reply With Quote
  #298  
Old November 23rd 2017, 01:22 AM
Jill's Avatar
Jill Jill is offline
The Boss
 
Join Date: Mar 2001
Location: California
Posts: 21,623
Default Re: Deluxe C&G Package Arrivals

I didnít get an emai foofightersmessageboard@gmail.com?

Unless I didnít realize it was you? Did I respond?! lol

I get a lot of emails.
__________________
My email: click me

Follow my dog on Instagram: jackthekeeshond
Reply With Quote
  #299  
Old November 23rd 2017, 11:37 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by vyzyl View Post
The snow globe and the beer cans made me pull the trigger
I know - I'm sooo weak. I like the the theme continuation there too
Reply With Quote
  #300  
Old November 23rd 2017, 11:41 PM
FooZealand's Avatar
FooZealand FooZealand is offline
Easy For YOU To Say
 
Join Date: Sep 2010
Posts: 3,874
Default Re: Deluxe C&G Package Arrivals

Quote:
Originally Posted by Jill View Post
I didnít get an emai foofightersmessageboard@gmail.com?

Unless I didnít realize it was you? Did I respond?! lol

I get a lot of emails.
Hopefully Hub hasn't just given up - he's had about as rough an experience overall I did.

And I'm certain you will have replied - to someone
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT. The time now is 11:14 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.