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  #41  
Old April 23rd 2013, 07:57 PM
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mingo05 mingo05 is offline
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by Lara View Post
Yep, sent them an email too, though I don't know what they'll be able to tell me other than "yes it arrived in Australia but we don't know where it is," or "no we never got it." At this point I just want my money back, it's not worth the hassle. Though considering I'm hearing nothing from my previous emails to the store, I won't be holding my breath about a refund either.

Anyway, time to go look at my photos and remember the fun parts about the whole Sound City experience, not this crappy one!
Are they still available? Get your money back, we can order it for you and you will come here to pick it up. Great plan, huh?
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  #42  
Old April 24th 2013, 04:08 AM
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Thumbs down Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by mingo05 View Post
Are they still available? Get your money back, we can order it for you and you will come here to pick it up. Great plan, huh?
Works for me! But the fact I can't get a response to my emails (even just a "sorry" would help at this point) leads me to believe I won't be seeing merch or a refund. Whoever is running the store needs a swift kick up the arse in that regard.
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  #43  
Old April 26th 2013, 05:17 PM
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Default Re: Dear Foo Fighters STORE;)

Try calling the store too. I called them when I made an order in February, because they had a DVD/Tshirt package for Sound City that I ordered, and then the very next day they had different alien shirts that I wanted, so I called to see if they could put my two orders into one package for shipping purposes (and so I only had to pay shipping once ) I talked to a very nice fella who took care of all of it for me. Here's the number and their email too:

You can contact us via: support@sammerch.com or by phone at (323) 856-8236.

And Lara, I like Cheryl's idea I'm sure you do too!
  #44  
Old July 4th 2013, 04:11 AM
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Default Re: Dear Foo Fighters STORE;)

So guys... if Rick Fuking Springfield can give his fans womens/juniors sizes with the type of material (& %), the cut and sizing chart for that item, I just *know* you can do the same. Right?!;D check out how the women's are marketed by Rick's team. Thanks all-a women's cut looks *so much better* - ( in other words, nice and tight but not trailer trash, "I borrowed this shit from my teenager tight.

http://www.rickspringfieldmerch.com/...1-rfs-tank.htm
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  #45  
Old July 4th 2013, 02:16 PM
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Default Re: Dear Foo Fighters STORE;)

99% of Ricks fans are women. You know that right? His Merch people have 1 male shirt for every 1000 women shirts.

You should email the store. They don't read the board. But, I will suggest it to the management peeps.
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  #46  
Old July 6th 2013, 01:39 PM
Johnrougeux Johnrougeux is offline
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by Lara View Post
Works for me! But the fact I can't get a response to my emails (even just a "sorry" would help at this point) leads me to believe I won't be seeing merch or a refund. Whoever is running the store needs a swift kick up the arse in that regard.
Was this ever resolved? I think it would be good for the store if incidents like this were resolved and posted on here. That way others won't hesitate to order.
  #47  
Old July 6th 2013, 01:50 PM
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by Johnrougeux View Post
Was this ever resolved? I think it would be good for the store if incidents like this were resolved and posted on here. That way others won't hesitate to order.
It was! I thought I had posted about it, apologies for not doing so. I finally got a very apologetic response a couple of weeks later, and a full refund a week after that.
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  #48  
Old July 9th 2013, 08:16 PM
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by Jill View Post
99% of Ricks fans are women. You know that right? His Merch people have 1 male shirt for every 1000 women shirts.

You should email the store. They don't read the board. But, I will suggest it to the management peeps.
I know that, yes. I'll email the store too, thanks. And thanks for passing it along too.
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  #49  
Old August 7th 2014, 07:55 AM
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peco_foo1 peco_foo1 is offline
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by Jill View Post
Jill is this still email for store?

ive used support@sammerch.com and foo-service@gnarlyemail.com

reguarding an order I made i tried to add 1 more shirt "foo fighters wing seal unisex Large " to my order #1021..ive emailed both addy's ive posted "above"...wondering if I can just pay the $20 bucks for the foo shirt to go in my order instead of paying bout another $30 bucks shipping......any help would be great...I can pay as soon as before they ship my order out...thanks for your time jill...talk soon Ross
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  #50  
Old August 7th 2014, 11:04 AM
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Default Re: Dear Foo Fighters STORE;)

foo-service@gnarlyemail.com is the new and correct address AFAIK.
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  #51  
Old November 7th 2014, 10:41 AM
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Default Re: Dear Foo Fighters STORE;)

If you've pre-ordered SH, is that meant to show on your store account yet (even though it hasn't been fulfilled)? It's nowhere to be found except for an email and i'm getting a bit worried my order has been lost.
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  #52  
Old November 7th 2014, 11:10 AM
mj mj is offline
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Default Re: Dear Foo Fighters STORE;)

The Sonic Highways pre-orders don't show up, they're separate from other orders for some reason. The UK store lets you check that order status but US doesn't.
  #53  
Old November 8th 2014, 03:11 PM
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Default Re: Dear Foo Fighters STORE;)

Does "Girl's Tank" in the store mean "Women's?" ...like adults not kids? (just trying to understand the sizing)
  #54  
Old November 8th 2014, 03:51 PM
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Default Re: Dear Foo Fighters STORE;)

There isn't a size chart that has all sizes? If there are kids sizes it will say so.
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  #55  
Old November 8th 2014, 04:41 PM
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Default Re: Dear Foo Fighters STORE;)

SIZING

All sizing is in inches.
Sizing may vary slightly by +/- 1"

Width = With article laying flat and measuring across the chest just under the arms
Height = With article laying flat and measuring top of the shoulder to bottom

(Width X Height)

Unisex Shirt

Xs- 16.5” x 26”
S- 18” x 28”
M- 20” x 29”
L- 22” x 30”
Xl- 24” x 31”
2x- 26” x 32”
3x- 28” x 33”


Girl’s Shirt

Xs- 16” x 24.5”
S- 16.5” x 25”
M- 17.5” x 26”
L- 18.5” x 27”
Xl- 19.5” x 28”
2x- 20.5” x 18”


Men’s Zip Hoodie

Xs- 25.5” x 19.5"
S- 26.5” x 20.5"
M- 27.5” x 21.5"
L- 28.5” x 22.5"
Xl- 29.5” x 23.5"
2x- 30.5” x 24.5"
3x- 31.5” x 25.5”



Unisex Zip Hoodie

Xs- 22.5” x 18.5"
S- 24” x 19.5"
M- 26” x 20.75"
L- 28.5” x 22.5"
Xl- 29.5” x 23.5"
2x- 30.5” x 24.5"
3x- 31.5” x 25.5”

There is a specific kids section - http://shop.foofighters.com/collections/kids if the item is not in there, it's an adult size.
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Last edited by Simon : November 8th 2014 at 04:43 PM.
  #56  
Old November 9th 2014, 01:16 AM
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by mj View Post
The Sonic Highways pre-orders don't show up, they're separate from other orders for some reason. The UK store lets you check that order status but US doesn't.
Correct - US Store SH pre-orders have totally separate order numbers that DON'T show in your account.

Reason - gauge order volume to help determine pressing numbers and I'm sure to help determine 7" flexi numbers too, but almost certainly to easily figure out how many Mega boxes they sold and when to start changing the orders pages to can't select vinyl and then sold out.

Nothing to worry about but no way to check. Any concerns email the
US:
foo-service@gnarlyemail.com

UK store is separate and have evidently used one order system for everything and do show all SH preorders in accounts.
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  #57  
Old November 9th 2014, 05:56 AM
blake-lee43 blake-lee43 is offline
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Default Re: Dear Foo Fighters STORE;)

So i ordered mine when they first went up, i received conformation of payment from paypal but i never received an order number or any thing from the store, does any one know what i should do?
  #58  
Old November 9th 2014, 09:20 PM
Nigell27 Nigell27 is offline
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Default Re: Dear Foo Fighters STORE;)

Not happy with the new shipping costs too, $15 bucks for two t-shirts, bad move imho with the new vendor
  #59  
Old November 9th 2014, 11:54 PM
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by blake-lee43 View Post
So i ordered mine when they first went up, i received conformation of payment from paypal but i never received an order number or any thing from the store, does any one know what i should do?
Open your Paypal account. Get the trans number, amount, date and confirm who the payment went to.

Email the store with all the details and say you never got a confirmation email and can they confirm the order was placed Ok and what the order number was.
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  #60  
Old November 10th 2014, 04:46 AM
blake-lee43 blake-lee43 is offline
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Default Re: Dear Foo Fighters STORE;)

Quote:
Originally Posted by FooZealand View Post
Open your Paypal account. Get the trans number, amount, date and confirm who the payment went to.

Email the store with all the details and say you never got a confirmation email and can they confirm the order was placed Ok and what the order number was.
All done now just waiting on a reply. Cant wait to hear the album though
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